Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
Introduction
Welcome to Galaxy Zero. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
We collect information that you provide directly to us, as well as information collected automatically when you use our services.
Personal Information
- Contact Information: Name, email address, phone number, and mailing address
- Account Information: Username, password, and account preferences
- Payment Information: Credit card details, billing address (processed securely through our payment processors)
- Business Information: Company name, business type, and professional details
- Communication Data: Messages, inquiries, and support requests you send to us
Automatically Collected Information
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
- Location Data: General geographic location based on IP address
- Cookies & Tracking: Information collected through cookies, web beacons, and similar technologies
How We Use Your Information
We use the information we collect for various purposes, including:
Process Orders
Fulfill purchases, process payments, and deliver products
Customer Support
Respond to inquiries, provide assistance, and resolve issues
Send Updates
Share order updates, newsletters, and promotional offers
Improve Services
Analyze usage patterns to enhance user experience
Information Sharing & Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party companies that perform services on our behalf, such as payment processing, shipping, email delivery, and analytics. These providers only have access to the information necessary to perform their services and are contractually obligated to protect your data.
Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and your choices regarding your information.
SMS/Text Messaging Data
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correction: Request correction of inaccurate or incomplete personal information
- Right to Deletion: Request deletion of your personal information, subject to certain exceptions
- Right to Opt-Out: Opt out of marketing communications at any time
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Restrict Processing: Request that we limit how we use your information
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These include:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it.
SSL Encryption
All data transmitted between your browser and our servers is encrypted using SSL/TLS technology
Secure Servers
Your data is stored on secure servers with restricted access and regular security audits
PCI Compliance
Payment information is processed through PCI-DSS compliant payment processors
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Account Information: Retained while your account is active and for up to 3 years after account closure
- Transaction Records: Retained for 7 years for tax and legal compliance purposes
- Marketing Preferences: Retained until you opt out or request deletion
- Website Analytics: Aggregated data retained for up to 26 months
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete such information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally, including standard contractual clauses approved by relevant authorities.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We are committed to resolving any privacy concerns and will respond to your inquiry within 30 business days.
Have Questions About Your Privacy?
We're here to help. Contact our privacy team for any questions or to exercise your rights.
Contact Privacy Team